Senior Technical Support Engineer
New
B
Bentley SystemsEnterprise Software
Panama, United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingMicrosoft AzureOAuthRESTful APIsNetworkingTroubleshootingSaaS
Requirements
- 5+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
- Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
- Strong hands-on experience with Microsoft Azure.
- Experience with Windows Server and desktop environments.
- Proficiency in networking and connectivity troubleshooting.
- Experience with APIs, integrations, SSO, and OAuth.
- Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.
- Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.
- Ability to remain calm, customer-focused, and effective when managing critical or high-impact incidents.
- Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).
- Strongly Preferred: Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104).
- Strongly Preferred: Networking certs such as CCNA/CCNP.
Responsibilities
- Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
- Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
- Collaborate with global engineering, product, and support teams to improve products and customer experiences.
- Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
- Act as a technical leader and trusted expert within your area of specialization.
- Contribute ideas and feedback to influence product improvements and future capabilities.
- Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
- Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
- Help define and improve troubleshooting, testing, and support processes that scale across the organization.
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