Technical Support Engineer
New
E
EntrataProperty Management Technology
United StatesFull-TimeMiddle
Salary15.05 - 23.65 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- TroubleshootingTechnical supportGenerative AI
Requirements
- Associate's degree or equivalent work experience.
- Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
- Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
- Excellent written and verbal communication skills with the ability to document issues effectively.
- Ability to adapt quickly to changing priorities and customer needs.
- Strong attention to detail and commitment to providing an exceptional customer experience.
- Ability to utilize GenAI tools with critical judgment for factual accuracy and data governance.
- Experience with property management software or related industry experience is a plus.
- Familiarity with knowledge base systems and documentation best practices is preferred.
Responsibilities
- Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
- Develop subject matter expertise in core technologies and at least one other specialized technology area.
- Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
- Educate customers on software functionalities, best practices, and product updates.
- Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Assist with special projects and other duties as assigned.
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