- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
- Manage and respond to inquiries from clients and consumers via phone and email.
- Provide guidance to clients and consumers on the next steps in the screening process.
- Deliver accurate and timely updates on open tasks to relevant stakeholders.
- Assist peers and co-workers with workload management and problem resolution.
- Participate in ongoing training sessions and team meetings.
- Utilize company-approved GenAI tools to accelerate high-value deliverables.
- Audit AI outputs for factual accuracy and ensure no PII data is exposed.
Customer serviceGenerative AI