- Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
- Develop subject matter expertise in core technologies and at least one other specialized technology area.
- Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
- Educate customers on software functionalities, best practices, and product updates.
- Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Assist with special projects and other duties as assigned.
TroubleshootingTechnical supportGenerative AI