Automation Engineer 2 - Technical Support

New

IndiaFull-TimeMiddle

Salary not disclosed

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Job Details

Foundational experience building AI workflows, automations, or intelligent support solutions.
Exposure to APIs, scripting languages, automation frameworks, or low-code/no-code platforms.
Experience with customer support ecosystems such as Salesforce or similar platforms is preferred.
Familiarity with AI tools such as Microsoft Copilot, Forethought, or comparable AI-powered automation platforms is advantageous.
Demonstrated ability to deliver at least one functional AI automation project, with the capability to explain design decisions and outcomes.
Strong analytical thinking, problem-solving abilities, and a proactive ownership mindset.
Ability to adapt quickly to new technologies and thrive in fast-paced, evolving environments.
Excellent collaboration and communication skills, with a strong commitment to continuous learning and innovation.
Background in technical, engineering, computer science, or data-related disciplines is preferred.

Design, build, and deploy AI-powered automations across customer support platforms and enterprise tools.
Develop workflows for automated case resolution, intelligent routing, case enrichment, and support process optimization.
Prototype, test, and iterate on automation solutions to ensure reliability, scalability, and business impact.
Collaborate closely with cross-functional stakeholders to translate operational challenges into effective technical solutions.
Monitor automation performance, analyze outcomes, and continuously improve AI resolution rates and workflow efficiency.
Support the organization's transition toward AI-first support operations by reducing manual intervention and increasing automation coverage.
Contribute to maintaining secure, compliant, and privacy-focused automation practices aligned with information security standards.

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