- Operate and improve platform tools for reliable product shipping, triaging tickets, fixing build issues, and handling routine service requests.
- Maintain and extend self-service workflows (templates, golden paths) by updating docs, examples, and guardrails.
- Perform day-to-day Kubernetes operations: deploy/update Helm charts, manage namespaces, diagnose rollout issues, and follow runbooks for incident response.
- Support CI/CD pipelines (e.g., GitLab CI): keep pipelines green, add/adjust jobs, implement basic quality gates, and help teams adopt safer deploy strategies.
- Monitor and operate the observability stack using Prometheus, Alert manager, and Thanos; maintain alert rules, dashboards, and SLO/SLA indicators; help reduce alert noise and improve signal quality.
- Assist with service instrumentation across tracing, logging, and metrics with OpenTelemetry usage and related telemetry tooling.
- Contribute to and improve documentation: runbooks, FAQs, onboarding guides, and standard operating procedures.
- Participate in an on-call rotation as needed with a well-defined escalation path; assist during incidents, post small fixes, and capture learnings in docs.
- Help with cost- and performance-minded housekeeping: right-size workloads, prune unused resources, and automate routine tasks where appropriate.
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