Solutions Consultant
New
U
UpGuardCybersecurity
AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityRESTful APIsServiceNow
Requirements
- 3+ years in a customer-facing, post-sales technical role (e.g., Renewals focused Sales Engineer, Solutions Consultant, or Technical Account Manager).
- Experience in a post-sales or expansion-focused role is highly preferred.
- Comfortable working in a commercial-driven environment, partnering with sales and success teams to achieve revenue goals.
- Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk).
- Passion for becoming a deep subject matter expert on a complex software platform.
- Strong API knowledge with hands-on experience using REST APIs.
- Excellent communication skills with the ability to explain complex technical concepts to both engineers and non-technical VPs.
- Structured approach to diagnosing and solving ambiguous technical problems.
- Collaborative mindset, capable of partnering effectively with CSMs, Support, and Product teams.
Responsibilities
- Drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers.
- Support existing customers during trials/proof of concepts (POC) of the platform.
- Identify existing customer pain points and challenges during trials/POCs of additional products while defining their goals and influencing their requirements.
- Act as the technical point of contact for any support queries during the renewal and expansion cycle.
- Assist with customer security assessments, RFPs, and business cases as required.
- Work collaboratively with the team to improve the trial/POC experience by identifying key insights, trends, and areas of improvement.
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