Customer Success Manager
V
Visual MatrixHospitality Technology
Remote, United States.Full-TimeMiddle
Salary$70,000- $100,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceData AnalysisAccount ManagementCRMCustomer Success
Requirements
- 3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience.
- Experience managing renewals and executive customer relationships.
- Strong communication, presentation, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable using AI to improve productivity and decision making.
- Thrive in fast-paced, entrepreneurial environments.
- Hospitality technology, PMS, or hotel software experience is a plus.
Responsibilities
- Manage a portfolio of high-value and high-potential customer accounts.
- Own renewals and develop proactive renewal strategies.
- Identify and drive expansion opportunities across your assigned accounts.
- Conduct regular business reviews and success planning sessions.
- Monitor customer health and proactively mitigate churn risk.
- Partner with Product, Support, Sales, and Implementation to deliver an exceptional customer experience.
- Maintain accurate customer data and account plans using CRM and customer success tools.
- Use AI and analytics to identify trends, prioritize work, and improve customer outcomes.
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