Air Ops Dispatcher / Customer Advocate
M
ModivcareTransportation / Healthcare
United StatesFull-TimeEntry
Salary17 - 19 USD per hour
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Job Details
- Experience
- Zero (0) plus years of experience
- Required Skills
- Microsoft ExcelCustomer serviceActive listeningData entry
Requirements
- High School Diploma or General Education Degree (GED).
- Zero (0) plus years of experience.
- Strong verbal and written communication skills.
- Customer-focused demeanor.
- Excellent active listening and interpersonal skills.
- Basic computer proficiency including Microsoft Word, Excel, and Outlook.
- Ability to work independently and collaboratively within a team.
- Composure under pressure and professionalism during high call volumes.
- Detail-oriented with excellent organizational skills.
- Positive attitude and passion for customer experience.
- Ability to quickly learn new systems and follow complex instructions.
- Demonstrated accuracy in data entry.
Responsibilities
- Assist Transportation Providers with transportation-related questions and concerns.
- Manage scheduling tasks, including modifying and canceling reservations.
- Document and investigate complaints or incidents with detailed records.
- Respond to provider concerns and refer unresolved grievances for further review.
- Ensure accurate entry of trip-related data.
- Support processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
- Answer the Transportation Provider call line with professionalism.
- Participate in required meetings and assigned projects.
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