Sr. Implementation Manager
C
CleerlyHealthcare Technology
Virtual USFull-TimeSenior
SalaryBase Salary: $120,000 - $155,000; TTC: $138,000 - $173,250
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementJiraStakeholder managementConfluenceGoogle WorkspaceSlack
Requirements
- Bachelor's degree in healthcare, business, information technology, or a related field (Master's degree preferred).
- 7+ years of experience in implementation management.
- Proven track record of successfully managing complex projects with multiple stakeholders.
- Strong understanding of hospital, health system, and imaging center operations.
- Experience with EMR/EHR integration and order sets.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects simultaneously.
- Strong technical aptitude with the ability to quickly learn new technologies.
- Detail-oriented with a focus on quality and client satisfaction.
Responsibilities
- Lead early clinical, operational, and technical workflow-discovery discussions.
- Assess integration, image-routing, infrastructure, security, resourcing, dependency, and implementation risks before contracting.
- Partner with Sales and Solutions Architecture to establish the preliminary implementation approach, scope, timeline, and client expectations.
- Lead the end-to-end implementation of Cleerly for new and expanded clients in hospitals, health systems, cardiology practices and imaging centers, managing multiple complex projects simultaneously.
- Develop and manage project plans and timelines to drive successful project delivery.
- Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.
- Coordinate and influence internal and external stakeholders to design solutions, mitigate risk, and resolve issues through collaborative problem solving.
- Lead the transition of implemented clients to Client Success and Client Support, including introduction of Client Success to the client and coordination of onsite go-lives.
- Perform retrospectives for all completed implementations, documenting cross-functional learnings and improvement opportunities.
- Lead special projects for clients post-implementation, including custom integrations and workflow optimizations.
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