Client Engagement & Intake Specialist
H
Hire HangarHealth and Wellness
Venezuela - Caracas, Cuba - Havana, Ecuador - Guayaquil, Brazil - Belo Horizonte, Bolivia - Santa Cruz de la Sierra, Chile - Santiago, Guatemala- Guatemala City, Democratic Republic of the Congo - Kinshasa, Mexico - Monterrey, Columbia - Bogotá, Columbia - Medellín, Haiti - Port-au-Prince, Peru - Lima, Dominican Republic - Santo Domingo, Nicaragua - Managua, Mexico - Mexico City, US Time Zone, specifically East Coast hours (approximately 16:00–24:00 GMT)Contract
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelActive listening
Requirements
- Strong written communication skills for SMS conversations.
- Clear and professional verbal communication for phone consultations.
- Ability to show genuine empathy and curiosity for client goals and challenges.
- Proficiency in learning new systems.
- Basic Excel skills for data organization.
- Reliable and responsive to lead volume during assigned hours.
- High attention to detail regarding notes and confidentiality.
- Experience with CRM, telehealth tools, or scheduling platforms is a plus.
- Interest in healthcare, chiropractic care, physical therapy, or concierge medicine is a bonus.
Responsibilities
- Monitor and respond professionally to inbound SMS messages.
- Ask thoughtful, open-ended questions to understand client goals and health history.
- Coordinate consultations using scheduling tools like Calendly.
- Record key information accurately in CRM and scheduling systems.
- Build rapport through empathy and active listening.
- Provide friendly, personalized follow-ups to encourage scheduling.
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