Customer Service Representative
New
1
1840 & CompanyCustomer Service
Cebu, Cebu, ESTContractEntry
Salary3.75 USD per hour
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Account ManagementLead GenerationCustomer support
Requirements
- 1+ year of contact center and/or customer service experience.
- Experience handling escalated cases.
- Fluent, conversational, and natural English proficiency.
- Excellent verbal and written communication skills.
- Professional and empathetic demeanor.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Typing speed of 20+ WPM.
- Ability to work independently and manage time effectively.
- Reliable and punctual.
Responsibilities
- Assist customers with product inquiries, order processing, shipping status, and website guidance.
- Manage non-voice channels including email, voicemail, social media, and e-fax.
- Handle and resolve escalated customer complaints.
- Manage reseller accounts by setting up new profiles in M3.
- Support UPS claims processing by researching lost packages and initiating traces.
- Conduct outbound lead generation through internet research, calls, and email.
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