Customer Service Representative
New
1
1840 & CompanyCustomer Service
Davao City, Davao Region (Region XI), EST time zoneContractJunior
Salary3 - 3.75 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent, conversational, and natural English
- Experience
- 1+ year
- Required Skills
- Customer serviceLead Generation
Requirements
- Fluent, conversational, and natural English proficiency.
- 1+ year of contact center and/or customer service experience.
- Experience handling escalated cases and upselling.
- Excellent verbal & written communication skills.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Typing speed of 20+ WPM.
- Ability to work independently and manage time effectively.
- Reliable and punctual.
Responsibilities
- Assist customers with basic product questions, order processes, shipping details, and website guidance.
- Handle escalated customer concerns and ensure satisfactory resolutions.
- Manage communication via voicemail, e-fax, email, Bazaar reports, and social media.
- Manage Reseller Accounts by setting up new accounts in M3.
- Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
- Conduct internet research, outbound calls, and email outreach for lead generation.
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