Customer Service Representative
New
S
SMDigitalCustomer Service
Cebu, PHFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer serviceDocumentationTechnical support
Requirements
- 3+ years of experience in a customer service or call center environment
- Strong written and verbal communication skills
- Ability to manage high call volumes while maintaining quality
- Tech-savvy and comfortable navigating multiple systems
- Laptop/Computer: 16GB RAM with Intel i5 or AMD Ryzen 5 or higher
- Windows 11 OS for Windows users
- Noise-cancelling headset
- Dual monitors (mandatory)
- Backup internet connection (Prepaid Home WIFI or Pocket WIFI)
- Power outage backup
Responsibilities
- Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
- Resolve customer concerns efficiently while maintaining a high standard of service quality
- Accurately document all interactions, updates, and resolutions in the system in real time
- Coordinate with internal operations teams to ensure seamless case handling and follow-through
- Identify recurring issues and escalate patterns to supervisors proactively
- Meet and consistently maintain daily and weekly performance targets
- Support the operations team during high-volume periods with flexibility and a solutions-first mindset
- Uphold company policies, compliance standards, and quality guidelines in every interaction
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