Product Support Specialist CSR
1
1840 & CompanyCustomer Service
Philippines, 9:00 am EST - 6 pm ESTFull-TimeMiddle
Salary2.48 USD per hour
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Job Details
- Languages
- English
- Experience
- Minimum of 3 years
- Required Skills
- Customer serviceTechnical supportZendesk
Requirements
- Minimum of 3 years of customer service or technical support experience, preferably in a contact center.
- Experience using Zendesk.
- Fluent in English, both spoken and written.
- Must possess own laptop/desktop with minimum i5 processor and 8GB RAM.
- Stable and reliable internet connection.
- Strong computer skills and proficiency in various software applications.
- Commitment to providing exceptional customer service and desire to help customers.
Responsibilities
- Interact with customers via email, online chat, and phone calls to address their inquiries and concerns.
- Provide prompt and accurate responses to all customer questions, ensuring a positive customer experience.
- Assist customers in setting up and resolving issues related to their accounts.
- Verify the identity of customers to maintain account security.
- Manage a high volume of customer interactions effectively and efficiently.
- Identify and assess customer needs and take appropriate actions to ensure their satisfaction.
- Provide customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
- Handle customer complaints, offer suitable solutions and alternatives within established timeframes, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, process customer accounts, and file documents in an organized manner.
- Follow company communication procedures, guidelines, and policies.
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