Product Support Specialist
New
P
PodiumAI, Software
Islamabad, Pakistan; Lahore, Pakistan; Remote, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Data AnalysisCustomer serviceRESTful APIsTechnical supportScripting
Requirements
- 1-2 years of experience in Product or Technical Support.
- Customer-first attitude with a strong sense of empathy.
- Experience communicating directly with customers.
- Proven track record of managing multiple concurrent projects with varying complexity.
- Ability to drive innovation and efficiency in an unstructured environment.
- Familiarity with modern web services, APIs, and scripting languages.
- Analytical and data-oriented approach to problem-solving.
Responsibilities
- Troubleshoot and resolve challenging issues to ensure customers realize value.
- Communicate with customers via email, SMS, phone, and video calls.
- Serve as a point of escalation to vet the legitimacy of product-related issues.
- Develop feedback loops in collaboration with the Product team.
- Create and maintain internal documentation for products and processes.
- Train broader teams on new features and best practices.
- Recommend and potentially deploy fixes for vetted code-related issues.
- Analyze and socialize qualitative and quantitative data to cross-functional partners.
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