Staff Product Designer, Incident Response Management
J
JobgetherSoftware, Developer Tools
Based in the United StatesFull-TimeStaff
SalaryCompetitive compensation package with base salary aligned to location, experience, and skill level. Additional benefits including equity, bonus eligibility where applicable, and comprehensive employee benefits.
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Job Details
- Required Skills
- UI DesignProduct designPrototyping
Requirements
- Proven experience as a product designer with a strong portfolio demonstrating impactful design work for complex software products.
- Experience designing for developers, SREs, engineers, or other highly technical user groups.
- Demonstrated ability to create product experiences that improve business outcomes, customer satisfaction, adoption, or measurable product metrics.
- Strong understanding of user-centered design principles, research methodologies, interaction design, and visual communication.
- Ability to make thoughtful design decisions that balance user needs, business objectives, technical considerations, and product priorities.
- Experience collaborating with cross-functional teams across multiple locations and time zones in fast-paced environments.
- Ability to deliver pragmatic, cohesive, and scalable solutions while managing evolving requirements and industry trends.
- Experience working in remote-first environments with a culture of autonomy, transparency, and collaboration.
- Strong mentoring skills and a commitment to supporting the growth and development of other designers.
- Experience designing developer tools, cloud infrastructure products, security solutions, or other high-stakes technical workflows is preferred.
- Familiarity with cross-platform experiences across web, desktop, mobile, APIs, CLI tools, integrations, or AI-powered interfaces is a plus.
- Knowledge of incident response, observability, cloud infrastructure, cybersecurity, or related technical domains is beneficial.
Responsibilities
- Design practical, effective, and scalable user experiences for incident response and management solutions across desktop, mobile, collaboration platforms, integrations, and AI-powered workflows.
- Partner with product managers, engineers, technical writers, go-to-market teams, researchers, and other designers to improve product experiences and deliver customer-focused solutions.
- Understand user needs, pain points, workflows, and business objectives through research, customer feedback, and collaboration with technical stakeholders.
- Create detailed product designs, prototypes, design documentation, and visual communication materials using modern design tools and AI-assisted workflows.
- Work with customers and research partners to plan and execute formative and evaluative research initiatives.
- Balance customer needs, business priorities, technical constraints, and long-term product strategy.
- Develop deep expertise in incident response workflows and technical user personas.
- Contribute to the growth of the Product Design organization by mentoring other designers and evolving design processes.
- Collaborate across a distributed remote environment promoting transparency and effective teamwork.
- Explore innovative approaches to AI-assisted workflows and next-generation developer tools.
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