Senior Technical Implementation Specialist

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PocketHealthHealthcare IT

Greater Toronto AreaFull-TimeSenior

Salary$95,000 – $110,000 annually

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Job Details

5+ years of experience in a technical services, implementation engineering, or healthcare IT support role, ideally in the medical imaging industry.
Advanced knowledge of DICOM, HL7, radiology and clinical workflows.
Hands-on experience with PACS/RIS systems, modality configuration, and Mirth Connect (NextGen® Connect).
Strong problem-solving skills with the ability to work independently on high-priority technical issues.
Comfortable working with Linux, scripting languages (e.g., Bash, Python), and APIs.
Excellent communication and collaboration skills — able to work cross-functionally with both technical and non-technical stakeholders.
Deep understanding of data privacy and security in healthcare environments (HIPAA, PHIPA, SOC2, etc.).

Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
Design and implement scalable, secure integrations across PACS, EHR, and HL7 interfaces to support clinical workflows.
Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
Serve as an escalation point for advanced support and implementation issues.
Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
Develop high-quality technical documentation, SOPs, and knowledge base content.
Represent the technical services team in customer meetings and cross-functional projects.

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