Account Manager, Provider Relations
S
Sylvan HealthHealthcare
Pennsylvania, United StatesFull-TimeMiddle
SalaryCompetitive salary + variable incentive bonus compensation and equity
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- 5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment.
- Bachelor’s degree.
- Background in healthcare, business, communications, or a related field.
- Ability to work independently from a home-based location within a commutable distance of assigned clinic sites.
- Ability to travel regularly for work by car (80% a week).
- Proficiency with Microsoft Suite with strong analytical skills and a data-driven approach.
- AI Tool fluency (Claude, Gemini, Copilot).
Responsibilities
- Serve as the primary relationship owner for assigned provider partners.
- Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement.
- Deliver provider and staff education, training sessions, and ongoing support to drive program engagement and adoption.
- Identify provider needs, challenges, and opportunities to collaborate on internal solutions.
- Monitor account health, document feedback, and contribute to action plans to improve outcomes.
- Collaborate with internal clinical and product/operations teams to share feedback and address workflow challenges.
- Implement new services and products for existing partners.
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