Account Manager
New
S
SafeGraphData Products
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- SQLData AnalysisSalesforceCustomer SuccessAccount ManagementCRM
Requirements
- 3–5 years in account management, customer success, or a customer-facing revenue role.
- Experience ideally at a B2B SaaS or data company.
- Proven track record of retaining and growing accounts.
- Comfort with technical topics like data schemas and delivery.
- Ability to perform first-line troubleshooting of data questions using AI tools and basic querying.
- Hands-on fluency with modern AI tools like Claude, ChatGPT, and Gemini.
- Experience with Salesforce or a comparable CRM.
- Excellent written and verbal communication skills.
- Based in the United States.
- Ability to work autonomously in a fully remote environment.
Responsibilities
- Own day-to-day account management for a portfolio of B2B data customers.
- Lead renewals end-to-end including forecasting, negotiation, and protecting net revenue retention.
- Identify and close upsell and expansion opportunities based on customer use cases.
- Handle technical support, data troubleshooting, and delivery issue resolution.
- Partner with Sales and Product teams on account strategy and roadmap feedback.
- Utilize AI tools daily to streamline communications and operational tasks.
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