Associate Account Manager
New
T
TalkspaceMental Health
This is a remote position based on Eastern Time., Eastern TimeFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 1+ years of experience in account management, client success, or sales
- Required Skills
- Project ManagementData AnalysisStakeholder managementAccount Management
Requirements
- 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.
- Experience in B2B2C mental health-related industries is highly preferred.
- Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
- Strong project management and organizational skills.
- Ability to manage multiple accounts and projects simultaneously.
- Experience with CRM software (e.g., Salesforce, HubSpot).
- Experience with data-driven decision-making.
- Results-oriented with a passion for delivering value to clients and driving business growth.
- Proactive, self-motivated, and able to work independently in a fast-paced environment.
- Empathetic and customer-focused, with a genuine interest in improving mental health outcomes.
Responsibilities
- Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.
- Serve as the main point of contact for existing accounts, providing exceptional service and support.
- Serve as the main liaison between the Account Management team and internal matrix partners including Implementation, Sales, Marketing, Revenue Cycle Management, and Product teams.
- Drive account growth by identifying upsell and cross-sell opportunities for additional services and products.
- Lead quarterly business reviews (QBRs) with clients to demonstrate value and identify opportunities for expansion.
- Ensure contract renewals and prevent churn by proactively addressing client concerns.
- Collaborate with Implementation and Customer Success teams to ensure seamless onboarding for new clients.
- Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.
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