Insurance Directory Optimization Lead
L
Legion HealthHealthcare AI
Remote, with enough U.S. business-hours overlap for payer outreach, U.S. business-hoursContractMiddle
SalaryHourly Rate: Competitive and based on experience
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- 2+ years of experience in provider-data management, payer/network operations, credentialing, or growth operations.
- Direct experience navigating and updating payer portals, provider-finder tools, or network rosters (e.g., Availity, CAQH, HealthSmart).
- Strong knowledge of Type 1/Type 2 NPIs, NPPES, CAQH ProView, taxonomy codes, and credentialing terminology.
- Advanced proficiency in Google Sheets or Excel (XLOOKUP, pivot tables, data validation, reconciliation).
- Experience diagnosing complex data discrepancies across multiple systems and documenting root causes.
- Comfort with UTM conventions, redirect QA, and product analytics tools like PostHog.
- Familiarity with lightweight SQL, JSON, XML, or no-code automation to reduce repetitive tasks.
- Strong written and verbal communication skills for payer escalation and stakeholder reporting.
- Excellent quality-control instincts with the ability to manage large datasets with high precision.
- Sound judgment regarding healthcare privacy, compliance, and minimum-necessary data practices.
Responsibilities
- Build and maintain an authoritative provider-data source of truth including NPIs, affiliations, licenses, and service locations.
- Reconcile internal data against NPPES, CAQH, and payer-specific portals to resolve discrepancies.
- Audit provider directories for search visibility, accuracy, and broken patient-facing links.
- Submit and track corrections through payer-specific workflows, portals, or ticketing systems until verified live.
- Instrument and monitor the directory funnel in PostHog or similar analytics to measure conversion and revenue impact.
- Partner with Growth and Engineering teams to optimize landing pages and patient-onboarding flows.
- Create and govern UTM-tagged links and maintain documentation for directory attribution.
- Develop reporting on directory completeness, correction-cycle times, and attributable patient visits.
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