Customer Service Agent – Fraud Management
F
FINNMobility / Automotive
GermanyFull-TimeMiddle
Salary€43,000 - €55,000 a year
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Job Details
- Languages
- German (C1/C2), English
- Required Skills
- Risk ManagementCustomer support
Requirements
- Investigative and solution-oriented approach to complex challenges.
- Ability to remain calm and professional under pressure or in unpredictable situations.
- Strong organizational skills with attention to detail.
- Fluent in German (C1/C2 level).
- Good proficiency in English for cross-team and authority communication.
- Enjoyment of communication and cooperation with external parties and authorities.
- Willingness to work flexible hours if required (nice-to-have).
- Previous experience in fraud detection, risk management, or high-level customer support (nice-to-have).
Responsibilities
- Perform thorough background checks on customers to prevent fraud and minimize payment defaults.
- Provide actionable input to product and development teams to improve fraud detection processes and software tools.
- Communicate directly with customers in critical situations, managing contract terminations and filing police reports when necessary.
- Organize efficient vehicle recoveries in collaboration with logistics partners and authorities.
- Prepare critical cases for legal action and act as the primary contact for external legal counsel.
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