Social Media & Community Manager
New
P
PitchSaaS, Software
GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Content creationCustomer supportSlackZendeskNotion
Requirements
- 2+ years of experience managing social media accounts, executing campaigns, or supporting customers at a tech company.
- Proven experience growing global communities.
- Highly knowledgeable about modern social media platforms including Instagram, Twitter, LinkedIn, and Facebook.
- Excellent written and verbal English communication skills.
- Strong instinct for design and copy.
- Familiarity with SaaS tools such as Intercom, Zendesk, Slack, Notion, Loom, or Falcon.
- Ability to understand and interpret trending social media themes and memes.
- Bonus: Experience running influencer or ambassador programs.
- Bonus: Experience with live-streaming and on-camera comfort.
- Bonus: Understanding of social media advertising and paid campaign management.
- Bonus: Familiarity with design communities like Dribbble and Behance.
Responsibilities
- Work with marketing and design teams to execute the editorial calendar and engage the community.
- Develop and execute social media campaigns, including creating on-the-fly content.
- Conduct user onboarding calls and cultivate long-term user relationships.
- Provide customer support via email, video calls, and social media platforms.
- Triage and report product bugs while relaying user feedback to product teams.
- Represent the voice of the customer internally and promote Pitch to external audiences.
- Implement process and tooling improvements to scale community support.
- Partner with designers to create assets that drive engagement and interest.
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