- Perform thorough background checks on customers to prevent fraud and minimize payment defaults.
- Provide actionable input to product and development teams to improve fraud detection processes and software tools.
- Communicate directly with customers in critical situations, managing contract terminations and filing police reports when necessary.
- Organize efficient vehicle recoveries in collaboration with logistics partners and authorities.
- Prepare critical cases for legal action and act as the primary contact for external legal counsel.
Risk ManagementCustomer support