Senior Customer Success Manager
C
CoLabB2B SaaS, Engineering
Remote, Canada, Remote, United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4-6 years
- Required Skills
- Account ManagementChange ManagementCustomer Success
Requirements
- 4-6 years of Customer Success or Account Management in B2B SaaS
- Experience working with technical, specialized customer personas
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Strong customer storytelling, executive presence, and internal influence
- Proven success driving translating adoption to high-impact customer value
- Highly organized, proactive, and comfortable managing ambiguity
- Willingness to travel up to 25% of the time
Responsibilities
- Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts
- Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success
- Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors
- Build and maintain strategic relationships across customer stakeholders
- Lead structured executive business reviews that translate CoLab usage to measurable outcomes
- Manage project timelines, stakeholders, and implementation milestones
- Identify and resolve adoption blockers with urgency
- Collaborate with Sales on growth strategy, account planning, and renewal execution
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