Customer Program Manager
New
N
NobleAIAI / Science Software
United StatesFull-TimeMiddle
SalarySalary Range $115k - $135k (Depending on experience & Geographic location)
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementAgileSCRUMJiraCross-functional Team LeadershipStakeholder management
Requirements
- Bachelor's degree in Business, Engineering, Computer Science, Scientific discipline, or related field.
- 3+ years of experience managing enterprise software implementations, deployments, or technical customer projects.
- Demonstrated experience leading multiple concurrent customer engagements.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid).
- Excellent organizational, communication, and stakeholder management skills.
- Experience coordinating cross-functional technical teams.
- Ability to translate technical concepts into customer-friendly communications.
- Strong problem-solving, prioritization, and decision-making skills.
- Experience with project management tools such as Jira.
Responsibilities
- Manage end-to-end customer implementation projects, pilots, and proof-of-concepts.
- Develop detailed project plans, timelines, milestones, resource plans, and risk strategies.
- Facilitate project kickoffs to set clear objectives, deliverables, responsibilities, and success criteria.
- Monitor project progress, identify risks, remove blockers, and resolve issues timely.
- Serve as the primary customer PM contact, building trusted relationships through proactive, transparent communication.
- Manage customer expectations while balancing business priorities and technical constraints.
- Capture and communicate customer feedback internally to incorporate it into project execution.
- Coordinate cross-functional work across Account Directors, Solutions Engineering, Product Management, Engineering, AI/ML teams, and internal stakeholders.
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