Certified ServiceNow Trainer
New
N
NexamindsAI Solutions
Remote, Mexico and CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English
- Experience
- 5+ years
- Required Skills
- DocumentationServiceNow
Requirements
- Active ServiceNow Certification (required).
- 5+ years of hands-on experience working with the ServiceNow platform.
- Proven experience delivering technical or end-user training.
- Strong understanding of ServiceNow functionality and platform capabilities.
- Experience creating training materials, documentation, and knowledge base articles.
- Excellent presentation, communication, and facilitation skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Advanced English communication skills (spoken and written).
Responsibilities
- Deliver engaging ServiceNow training sessions for end users, administrators, and business stakeholders.
- Serve as the go-to resource for general ServiceNow 'how-to' questions and user guidance.
- Develop and maintain training materials, user guides, knowledge articles, and documentation.
- Assess user knowledge gaps and design training programs to improve platform adoption.
- Conduct virtual workshops, onboarding sessions, and refresher training.
- Promote ServiceNow best practices and encourage consistent platform usage.
- Collaborate with cross-functional teams to identify training needs and continuously improve learning content.
- Stay current with new ServiceNow features, updates, and industry best practices.
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