Sr. ServiceNow Developer
Based in Mexico, Eastern Time (ET)ContractSenior
Salary37 USD per hour
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Job Details
- Experience
- 5+ years
- Required Skills
- JavascriptServiceNowAzure DevOps
Requirements
- 5+ years of hands-on ServiceNow development experience within enterprise production environments.
- Proven expertise across multiple ServiceNow modules, including strong experience with CSM, HRSD, and S2P (Source-to-Pay), along with ITSM, SLO, or IntegrationHub.
- Advanced proficiency with ServiceNow scripting, including server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps.
- Demonstrated experience building integrations with external platforms using REST, SOAP, JDBC, MID Server, and event-driven integration patterns.
- Strong understanding of ServiceNow security concepts, including ACLs, roles, user criteria, and data access controls.
- Experience using Azure DevOps or similar SDLC tools, including branching strategies, code reviews, deployment pipelines, and release management.
- Hands-on experience with AI capabilities, including Now Assist, AI Search, Journeys, and Order Guides.
- Ability to independently manage multiple concurrent projects in Agile/Scrum environments while producing clear technical documentation.
- Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience.
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications are strongly preferred.
- Additional certifications such as ITIL v4 Foundation and experience with ServiceNow upgrades, Performance Analytics, or multi-instance architectures are considered an advantage.
Responsibilities
- Design, develop, and customize solutions across ServiceNow modules including Customer Service Management (CSM), IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Service Level Operations (SLO).
- Build and maintain integrations with enterprise systems using IntegrationHub, MID Server, REST/SOAP APIs, Workflow Data Fabric, and other integration technologies.
- Develop and optimize business rules, client scripts, script includes, UI actions, scheduled jobs, and server-side JavaScript using Glide APIs.
- Lead technical design reviews, perform code reviews, and ensure compliance with development standards, SDLC practices, and Azure DevOps release processes.
- Deliver and enhance AI-driven capabilities such as Now Assist, AI-assisted case deflection, and automated knowledge generation.
- Collaborate with platform administrators on upgrades, patching activities, testing strategies, and deployment planning.
- Translate complex business requirements into scalable technical solutions while maintaining high-quality technical documentation, integration specifications, and operational runbooks.
- Mentor developers and administrators, promoting platform best practices, performance optimization, security, and maintainable code.
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