Bilingual Patient Support Specialist (Spanish/English)

New

Remote - United States, 9-6pm ESTFull-TimeEntry

Salary17 USD per hour

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Job Details

Bilingual in English and Spanish; must be able to conduct patient conversations and communicate healthcare information accurately in both languages.
Experience in a healthcare or customer service setting.
Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools).
Excellent interpersonal and communication skills.
Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.
Must have a Windows 10 or MacOS 13 computer (no Chromebooks, Linux, or smartphones).
Must have wired headphones for optimal audio quality.
Minimum internet speed of 50 MBPS download and 20 MBPS upload with a hardwired ethernet connection to the router.
Must be able to use Google Chrome with Amazon Workspaces.
Webcam capability required for video calls.

Serve as the central coordinator for multiple care teams, ensuring patients are connected with the right clinician at the right time.
Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
Notify the RN when a patient is ready and track the status of each visit.
Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness.
Conduct pre-visit intake, including review of demographics, consent, and pre-screening questions.
Perform technology checks and troubleshoot minor issues like audio or video readiness.
Maintain accurate documentation of outreach, intake, call routing, and handoff activities in designated systems.

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