Customer Support Specialist
New
Remote (United States), Shifts ranging between 9:00am to 9:00 pm CTFull-TimeEntry
SalaryTovala uses market data, geography, and placement of internal employees to determine appropriate salary.
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Job Details
- Required Skills
- CRMCustomer supportSlackZendesk
Requirements
- Strong computer skills
- Fast typing skills (40+ wpm)
- Light technical troubleshooting experience
- Ability to provide solutions via written communication with empathy and active listening
- Ability to collaborate in a team setting while being productive independently in a remote setting
- Available to work extended business hours and weekend shifts (Sunday to Thursday or Tuesday to Saturday)
- Experience with Zendesk, Slack or similar support tools preferred
Responsibilities
- Monitor and respond to email inquiries.
- Answer questions and resolve issues in real-time via online chat.
- Answer calls and phone customers to provide live support when necessary.
- Provide Tech Support help when troubleshooting the oven or App.
- Educate customers around all aspects of our service and product.
- Use Zendesk and other CRM software to maintain records of customer interactions.
- Document common trends to detect underlying problems and update customer-facing product manuals.
- Share perspective on trending topics to the business and engineering teams to help improve our product and services.
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