Care Agent
New
I
IbottaMobile Shopping
Must be based in Colorado, MSTPart-Time
Salary15.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- AndroidProblem SolvingCustomer service
Requirements
- Previous experience providing world-class customer service
- Strong problem-solving skills and ability to think on your feet
- Technologically savvy, with knowledge of Android and Apple platforms
- Strong interpersonal, verbal, and written communication skills
- Ability to work remotely (previous remote experience a plus)
- Fast, organized, and detail-oriented approach
- Ability to work up to 25 hours per week including Saturdays
- Must reside in Colorado
- 18 years of age or older
- Possess a reliable internet connection and personal desktop or laptop with a working camera and microphone
Responsibilities
- Provide excellent customer service to Ibotta Savers via email tickets
- Work through account information, notes, and customer emails to investigate issues or pain points within the Ibotta app
- Problem solve by reviewing Ibotta systems and customer accounts
- Work on special projects for leadership teams as needed
- Serve as an advocate for Ibotta users
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