Care Coordinator
New
Remote (must be located in Texas)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceData entryPowerPoint
Requirements
- High School Diploma / GED (or higher)
- Experience with escalated customer service issue resolution
- Proficiency in Microsoft Word (create and edit correspondence)
- Proficiency in Microsoft Outlook (email and calendar management)
- Proficiency in Microsoft PowerPoint (create and edit slides)
- Proficiency in Microsoft Excel (create, edit, sort spreadsheets, basic analytical formulas like VLOOKUP and if)
- Phone/Fax system experience
- EMR experience
Responsibilities
- Support scheduling for Complex Care Navigators
- Make patient reminder calls
- Facilitate collaboration with health plan care managers
- Ensure proper documentation of all patient contacts
- Support outreach and navigation teams with operational and non-clinical tasks
- Answer patient calls and appropriately transfer escalated patient issues
- Identify and request necessary patient documentation from patients and community providers
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