Care Coordinator
New
T
Tuesday HealthPalliative Care
Location: Remote (must be located in Texas)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- High School Diploma / GED (or higher)
- Experience with escalated customer service issue resolution
- Knowledge of Microsoft Office (Word, Outlook, PowerPoint)
- Proficiency in Microsoft Excel (VLOOKUP, if formulas)
- Phone/Fax system experience
- EMR experience
- Associates Degree or higher (preferred)
- Typing speed of 40+ WPM (preferred)
- Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or similar clinical/administrative role (preferred)
Responsibilities
- Support scheduling for Complex Care Navigators
- Make patient reminder calls
- Facilitate collaboration with health plan care managers
- Ensure proper documentation of all patient contacts
- Support outreach and navigation teams with operational and non-clinical tasks
- Answer patient calls and appropriately transfer escalated patient issues
- Identify and request necessary patient documentation from patients and community providers
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