Technical Support Specialist
New
A
Adept Consulting Services, Inc.Information Technology
You must reside in the United States., 3rd shift, including one weekend a monthFull-Time
Salary not disclosed
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Job Details
- Required Skills
- HTMLCSSJavascriptQuality AssuranceTechnical support
Requirements
- Understanding of website technologies including HTML, CSS, and JavaScript.
- Familiarity with Content Management Systems (CMS) is preferred.
- Ability to work independently without direct supervision.
- Ability to manage multiple tasks with changing priorities.
- Experience working in a fast-paced, deadline-oriented environment.
- Strong analytical, interpersonal, and critical thinking skills.
- Basic knowledge of user experience and information architecture.
- Ability to work non-traditional hours, including one weekend per month.
- A clear criminal background is necessary.
Responsibilities
- Monitor website notifications and alerts, escalating issues as needed to ensure system uptime.
- Support real-time and scheduled events while verifying automated communications.
- Perform quality assurance testing to ensure applications are error-free.
- Evaluate and analyze digital program performance.
- Prepare standardized analytical reports for internal and external use.
- Interface with team leadership to provide daily status updates on activities.
- Support both mobile devices and desktop/laptop environments.
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