Operations Manager / Office Manager
New
Based in United StatesFull-TimeManager
SalaryCompensation of up to $1,600/month depending on experience.
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Data AnalysisProject CoordinationOperations ManagementCustomer service
Requirements
- 2+ years of experience in operations management, office management, project coordination, or a related role.
- Experience working with home services, trades, HVAC, plumbing, or field service businesses preferred.
- Familiarity with field service management platforms such as HouseCall Pro, ServiceTitan, Jobber, or similar systems.
- Strong written and verbal English communication skills.
- Ability to manage multiple workstreams, prioritize effectively, and follow through independently with limited supervision.
- Strong organizational skills with attention to operational accuracy and process improvement.
- Experience creating reports, tracking KPIs, and using data to support business decisions.
- Ability to collaborate effectively with remote teams and business leaders.
Responsibilities
- Manage daily office operations, including customer service workflows, scheduling, dispatch coordination, administrative processes, compliance activities, and cash collection follow-up.
- Oversee customer service, scheduling, and dispatch performance while ensuring operational issues are resolved efficiently.
- Track projects and job timelines from booking through completion and invoicing, identifying risks and addressing delays proactively.
- Monitor job costing, margins, and operational performance metrics, escalating issues and opportunities for improvement.
- Coordinate subcontractor activities, including permits, material ordering, inspections, and external service requirements.
- Maintain accurate records within field service management platforms such as HouseCall Pro or comparable systems.
- Support hiring, onboarding, and people management processes for office and operational teams.
- Prepare recurring reports on operational performance, including job completion rates, backlog, aging, and workflow efficiency.
- Ensure accurate payroll processing, accounts receivable tracking, documentation management, and compliance-related tasks.
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