Manager, Operational Excellence
New
United StatesFull-TimeManager
Salary70,000 - 85,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Operations ManagementAccount ManagementProcess improvement
Requirements
- Extensive experience in corporate travel, specifically managing customers, teams, or operational processes.
- Knowledge of travel agency operations, account management, and sales principles.
- Proficiency with word processing, spreadsheets, presentation, and email software.
- Thorough knowledge of BCD Travel technology, products, and services.
- Excellent written and verbal communication skills in English.
- Ability to provide hands-on functional leadership to program management and client retention teams.
Responsibilities
- Manage customer success and operational excellence outcomes to drive client retention and business growth.
- Serve as the primary contact for complex client issues, leading recovery efforts for at-risk accounts.
- Analyze escalations, client feedback, and root causes to implement sustainable operational improvements.
- Monitor operational processes and commercial relationships, providing recommendations for optimization.
- Ensure operational governance, quality management, and control processes are documented and effective.
- Guarantee adherence to company policies, governance standards, and regulatory requirements.
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