Solution Engineer I
New
Remote - USAFull-TimeEntry
Salary61,000 - 74,000 USD per year
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Job Details
- Experience
- 2+ years of experience in advanced customer support
- Required Skills
- PythonRubyAlgorithmsData StructuresMicrosoft OfficeTechnical supportSaaS
Requirements
- 2+ years of experience in advanced customer support, preferably within a SaaS environment.
- Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience.
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Knowledge of Python and its application in software development and support.
- Prior experience working on SaaS implementations/integrations.
- Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.).
- Demonstrated ability to quickly understand business requirements and expectations.
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts.
- Detail-oriented with strong organizational skills.
- Prior experience working on Business Process automation/management tools.
- Excellent Microsoft Office Suite and general documentation proficiency.
- Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously.
Responsibilities
- Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
- Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
- Ensure seamless client experience by resolving issues and supporting ongoing business needs.
- Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
- Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
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