VoIP Onboarding Engineer
C
CodeForceTelecommunications
United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceSaaSHubSpotZendesk
Requirements
- 5+ years of experience in client onboarding, VoIP implementation, or technical support
- Deep expertise in IP PBX systems (e.g., 3CX, Asterisk, Cisco UCM) including system administration, dial plan configuration, and trunk management
- Expert-level knowledge of VoIP protocols: SIP, RTP, SRTP, SDP, with ability to read SIP traces and analyze packet captures
- Proven experience onboarding SaaS platforms, including user provisioning, SSO/SAML integrations, and APIs
- Solid understanding of cloud communication platforms such as Twilio, Vonage, RingCentral, Zoom Phone, or AWS Connect
- Experience managing enterprise-level deployments with multiple sites and complex routing requirements
- Demonstrated ability to create structured documentation including network diagrams, implementation plans, and SOPs
- Strong client-facing communication skills for presenting to technical and C-level stakeholders
- Ability to manage 10+ concurrent onboardings
- Familiarity with CRM and helpdesk tools like Zendesk, Freshdesk, HubSpot, or Salesforce
Responsibilities
- Own and manage the full client onboarding lifecycle across multiple concurrent accounts, from kickoff to successful adoption
- Lead onboarding sessions, technical deep-dives, and admin-level training for enterprise and SME clients
- Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies, IVR trees, call routing logic, and cloud-based communication solutions
- Serve as the primary escalation point for Level 1 and Level 2 technical issues, including VoIP call quality degradation, one-way audio, jitter, packet loss, SIP registration failures, codec negotiation failures, and NAT traversal issues
- Perform advanced network diagnostics, including LAN/WAN topology review, QoS policy configuration, VLAN segmentation, firewall rule auditing, and bandwidth analysis
- Lead SaaS platform onboarding including multi-tenant configuration, user provisioning at scale, SSO/SAML setup, webhook and API integrations, and role-based access control
- Translate complex client environments into clean, documented implementation plans and network topology diagrams
- Build and maintain a library of onboarding SOPs, technical runbooks, integration guides, and knowledge base articles
View Full Description & ApplyYou'll be redirected to the employer's site
