- Manage the end-to-end onboarding process for new clients.
- Conduct onboarding sessions and technical training for customers.
- Configure, deploy, and support IT systems, software, and services.
- Provide Level 1 and Level 2 technical support to clients.
- Troubleshoot hardware, software, network, and application-related issues.
- Assist clients with account setup, system integrations, and user provisioning.
- Coordinate with internal technical teams to resolve escalated issues.
- Create and maintain onboarding documentation, knowledge base articles, and SOPs.
- Monitor onboarding progress and ensure successful client adoption.
- Maintain high customer satisfaction through effective communication and timely issue resolution.
DocumentationNetworkingTroubleshooting+1 more