Business and Financial Performance Manager
New
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary67,700 - 86,300 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Business IntelligenceData AnalysisMicrosoft Power BIMicrosoft Excel
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field.
- 6+ years of experience in financial planning, forecasting, financial analysis, or business performance management.
- Proven ability to build and maintain complex financial and cost-to-serve models.
- Demonstrated experience in cost modeling, pricing analysis, or profitability optimization.
- Advanced analytical skills with the ability to synthesize large, complex datasets.
- Advanced proficiency in Excel.
- Experience with business intelligence tools such as Qlik or Power BI.
- Strong understanding of how pricing, service models, contracts, and operations influence financial performance.
- Ability to manage multiple priorities and work independently in a fast-paced setting.
- Proven ability to influence decision-making and build cross-functional partnerships.
Responsibilities
- Lead financial performance management for the Contact Center, including monitoring and improving revenue, expense, and margin outcomes against plan.
- Own and execute forecasting, planning support, and in-period performance analysis, translating operational drivers into actionable insights.
- Monitor business performance against financial targets, proactively identifying risks and opportunities and driving corrective actions.
- Develop and maintain cost-to-serve models and financial frameworks that inform pricing, operational decisions, and long-term planning.
- Analyze financial and operational trends to provide clear, data-driven recommendations that improve profitability.
- Partner cross-functionally with Operations, Finance, Pricing, and Sales to align financial targets with operational execution.
- Provide financial evaluation and decision support for business cases, investments, and new initiatives.
- Drive continuous improvement in financial reporting, forecasting, and performance management processes.
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