Customer Support Specialist
New
A
AtratoFintech
Fully Remote - MéxicoFull-TimeEntry
SalarySalario base: $10,000 MXN brutos; Comisiones de hasta $4,000 MXN brutos
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Job Details
- Experience
- Más de 8 meses
- Required Skills
- Organizational skillsWritingCustomer support
Requirements
- 8+ months of experience in customer service handling written channels and calls.
- Proven experience working in fast-paced, high-change environments.
- Impeccable spelling, grammar, and writing skills.
- Ability to adapt communication tone between formal and informal styles.
- High level of emotional intelligence and relationship-building skills.
- Strong organizational skills with the ability to multitask effectively.
- Ability to work well within a team and show high motivation.
- Commitment to company information security policies and data protection procedures.
Responsibilities
- Provide immediate support for written inquiries via chat, email, and web widget.
- Manage customer and merchant interactions over the phone.
- Address general questions about Atrato services and application processes.
- Handle inquiries related to cancellations and other account topics.
- Support internal teams by addressing requests through company communication channels.
- Maintain clear, empathetic, and effective communication with all stakeholders.
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