IT Service Desk Specialist
New
United States, overnight hoursFull-TimeMiddle
SalaryAnnual salary range of $35,000 - $58,000
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Job Details
- Experience
- Minimum of three years of relevant IT support experience.
- Required Skills
- LinuxTroubleshootingServiceNow
Requirements
- High school diploma required.
- Minimum of three years of relevant IT support experience.
- At least two years of hands-on experience supporting and troubleshooting Windows systems in an Active Directory environment.
- Experience working with ServiceNow or similar ticketing platforms.
- Previous help desk or service desk support experience.
- Knowledge of Active Directory, including group policy and group policy preference configuration and troubleshooting.
- Ability to install, maintain, and troubleshoot desktop software applications.
- Strong analytical skills with excellent attention to detail and problem-solving abilities.
- Strong written and verbal communication skills for interacting with users, stakeholders, and technical teams.
- Ability to obtain and maintain a Federal or DoD Public Trust clearance.
- Ability to work the required bi-weekly schedule, including overnight hours.
- Preferred qualifications include Linux server experience and ITIL v4 knowledge or certification.
Responsibilities
- Administer and support Microsoft Windows Server environments, including Active Directory services, user accounts, group policies, and troubleshooting activities.
- Resolve technical issues related to application deployments, infrastructure components, software applications, and server environments.
- Manage and prioritize support requests through ServiceNow ticketing systems while ensuring timely resolution and accurate documentation.
- Provide second-level support for Active Directory, client IT systems, telecommunications, and web-based applications.
- Support users with troubleshooting, testing, maintenance, and optimization of software applications and systems.
- Perform user account management activities, including credential maintenance, account archiving, and monitoring for unusual login activity.
- Assist with end-user training for new and updated systems, applications, and technology solutions.
- Collaborate with customers and internal teams to identify issues, communicate solutions, and maintain service quality.
- Support secure and reliable operations within a government-focused technology environment.
- Participate in scheduled support coverage, including overnight shifts based on operational requirements.
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