Principal Renewal Account Manager
New
Based in United StatesFull-TimePrincipal
SalaryCompetitive base salary range of $90,000–$105,000, plus 40% variable compensation opportunity.
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Job Details
- Experience
- 8+ years
- Required Skills
- SalesforceAccount ManagementCustomer Success
Requirements
- 8+ years of experience in renewals, strategic account management, customer success, or a similar commercial role.
- Proven track record of negotiating and closing complex contracts with enterprise customers.
- Experience managing high-value accounts with significant recurring revenue responsibility and multiple stakeholders involved in purchasing decisions.
- Strong executive communication skills, with the ability to lead conversations with senior leaders including CFOs, CROs, and other C-level stakeholders.
- Exceptional negotiation, objection handling, and value-based selling abilities.
- Experience using Salesforce or similar CRM platforms for pipeline management, forecasting, and renewal tracking.
- Ability to create structured processes, improve operational workflows, and develop repeatable approaches that help teams succeed.
- Strong ownership mindset with the ability to operate independently while collaborating effectively across teams.
Responsibilities
- Lead renewal strategies for high-value enterprise accounts, managing complex commercial discussions with senior customer stakeholders.
- Own renewal opportunities ranging from significant recurring revenue portfolios, including accounts with multiple decision-makers, institutional ownership structures, and multi-year agreements.
- Build compelling business cases focused on customer outcomes, including revenue impact, operational efficiency, risk reduction, and long-term value.
- Develop and execute negotiation strategies around pricing, contract terms, renewals, and commercial structures while protecting business value.
- Partner closely with customer success, sales, and internal stakeholders to ensure smooth renewal execution and strong customer relationships.
- Serve as a senior escalation point and advisor for the wider renewals team, helping colleagues navigate complex situations and improve deal execution.
- Coach and mentor team members by sharing best practices, improving renewal processes, and contributing to scalable playbooks.
- Support forecasting accuracy by maintaining strong pipeline visibility and ensuring renewal risks and opportunities are proactively managed.
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