Account Manager
New
B
BusinessolverBenefits Technology
Remote - United StatesFull-TimeMiddle
Salary50K to 80K per year
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Job Details
- Experience
- 4+ years’ experience
- Required Skills
- Project ManagementProblem SolvingPresentation skillsAccount ManagementClient relationship management
Requirements
- 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
- Strong understanding of consumer spending account administration and the impact it has on the industry
- Consumer accounts system(s) knowledge
- Strong relationship management and project management expertise
- Strong analytical skills and the ability to engage and motivate multiple stakeholders
- Ability to lead client meetings, deliver presentations, and establish relationships
- Consultative communication approach
- Ability to maintain grace under pressure during compressed, high-pressure periods
- Resourceful and creative problem-solving skills
- Tech savvy with comfort learning new technology
- Bachelor’s Degree in Management or Communication preferred
Responsibilities
- Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
- Manage and facilitate client calls and new client administrator training
- Maintain all client documentation such as Standard Operating Procedures and process related documentation
- Engage in ongoing educational opportunities on product releases, updates and system functionality
- Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
- Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
- Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
- Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
- Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
- Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
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