CPC Processor Customer Support
New
Based in United StatesFull-TimeEntry
Salary15 - 18.32 USD per hour
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft OfficeData entryCustomer supportHIPAA
Requirements
- High school diploma or equivalent from an accredited institution.
- Strong verbal and written communication skills with a professional and customer-focused approach.
- Previous experience with multi-line phone systems and customer support environments.
- Proficiency with Microsoft Office tools, including Excel, and familiarity with digital workplace applications.
- Ability to organize and prioritize multiple tasks while maintaining accuracy and meeting deadlines.
- Strong analytical skills with the ability to review information, identify issues, and determine appropriate solutions.
- Ability to successfully complete required release of information certification training within the designated timeframe.
- Comfortable working independently in a remote environment with reliable internet access.
- Experience in healthcare, medical records, insurance claims processing, data entry, or document review is preferred.
- Experience working with healthcare privacy standards, including HIPAA requirements, is preferred.
Responsibilities
- Respond to release of information-related calls, emails, and written inquiries promptly, accurately, and professionally.
- Provide excellent customer support by researching, reviewing, resolving, and documenting customer issues and requests.
- Record all interactions, resolutions, and relevant details accurately within internal software systems.
- Coordinate with internal teams and external stakeholders to address requests and ensure service expectations are met.
- Follow established workflows, policies, procedures, and quality standards to maintain consistent operational performance.
- Maintain confidentiality of sensitive healthcare information and comply with privacy and security requirements.
- Monitor productivity and quality metrics while meeting department performance expectations.
- Communicate effectively with colleagues and management regarding issues, escalations, and process improvements.
- Participate in required training sessions, certifications, and employee meetings.
- Support additional operational tasks and responsibilities as assigned.
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