Customer Support Agent (P&C)
New
Jerry.ai is only able to hire employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada.Full-TimeMiddle
SalaryHourly wage: $19.00 - 21.00
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Job Details
- Experience
- 2+ years
- Required Skills
- MultitaskingCustomer support
Requirements
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passion for helping others
- Must be able to obtain a P&C insurance license within 60 days of starting
- Must currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents
- Help customers with questions regarding existing insurance policies, coverage, or benefits
- Make changes to existing policies as requested by customers
- Retain Jerry policyholders by actively finding solutions for customers at risk of cancellation
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