Senior Partner Success Manager

New

Remote-first cultureFull-TimeSenior

Salary110,000 - 128,000 USD per year

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Job Details

Experience: At least five years
Required Skills: Project ManagementArtificial IntelligenceSalesforceCustomer SuccessSaaSZendesk

Bachelor's degree in Business, Engineering, Information Systems, or a related field.
At least five years of experience in enterprise software implementation, project management, business process consulting, or customer success management.
Proven experience working with external clients, vendors, or partners while managing multiple projects.
Strong relationship management skills with the ability to build trust across all organizational levels.
Excellent written and verbal communication skills with the ability to synthesize complex situations for leadership.
Ability to analyze quantitative and qualitative signals across a large portfolio.
Familiarity with iPaaS, integration, or automation platforms.
Comfort using tools including Salesforce, Impartner, Zendesk, and Gainsight.
Prior experience in SaaS, CRM, or ERP applications is preferred.
Understanding of application integration technologies and projects is preferred.

Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders.
Own the health of your partner portfolio by conducting regular check-ins and identifying delivery risks.
Hold partners accountable to high-quality implementation standards and customer outcomes.
Utilize AI tools to analyze support ticket data, synthesize satisfaction signals, and scale partner communications.
Prepare partner health reports, including project history and satisfaction data, for leadership review.
Maintain the internal partner stack ranking to guide work routing.
Advocate for partner needs internally and contribute to special initiatives to improve the partner program.

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