Senior Partner Success Manager, Omni

New

EngineTravel Tech, Fintech

Remote - USFull-TimeSenior

SalaryBase Pay Range: $120,000 - $135,000 USD. Total OTE Range (Base Salary + Variable): $170,000 - $190,000 USD.

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Job Details

8+ years in partner success, customer success, or strategic account management.
Experience ideally within travel tech, API/platform products, fintech, or SaaS.
Demonstrated track record managing B2B relationships with measurable revenue or GBV outcomes.
Strong data orientation with ability to use metrics to diagnose problems and drive conversations.
High bar for communication, with ability to synthesize complex situations for leadership.
Experience coordinating with technical teams without owning the technical build.
Ability to manage ambiguity and structure work independently.
Prior experience with API-based product partnerships or platform integrations preferred.
Familiarity with hotel supply, OTA distribution, or corporate travel preferred.
Willingness to travel for partner QBRs, industry events, and periodic on-sites (~15%).

Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth.
Monitor partner health across booking volume, rate quality, conversion, and engagement to proactively flag risks.
Drive GBV growth through proactive check-ins, performance reviews, and optimization recommendations.
Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy.
Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product teams.
Coordinate alongside Solutions Engineering during implementation, owning the commercial and relationship track.
Build partner internal champions to ensure multi-threaded relationships.

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