Call Center Registered Nurse
New
M
MPF FederalHealthcare
United StatesContractMiddle
Salary35 USD per hour
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Job Details
- Experience
- 5+ Years of Recent Hands-On Acute Care RN Experience
Requirements
- 5+ years of recent hands-on acute care RN experience (ER or Med-Surg preferred).
- Current Compact RN license in good standing.
- BSN degree from an accredited American university.
- Confidence with phone-based care and multi-screen computer systems.
- Strong clinical judgment, emotional intelligence, and documentation skills.
- Must have a hard-wired Ethernet internet connection (no Wi-Fi/satellite/radio).
- Dedicated, quiet, distraction-free home office space with a door for HIPAA compliance.
- Ability to obtain RN licenses in all 50 states.
- Mission-first mindset and passion for serving military-connected communities.
- Must be able to meet quality, handle time, and documentation goals.
Responsibilities
- Assess callers using evidence-based protocols to determine appropriate care steps.
- Recommend next steps ranging from self-care to urgent care intervention.
- Counsel patients on medications, test results, and chronic condition management.
- Handle behavioral health, emergency, and complex calls with empathy.
- Accurately chart interactions in the electronic health record system.
- Work collaboratively with leadership and fellow remote nurses in a metrics-driven environment.
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