Associate Customer Success Manager
New
F
FlashpointThreat Intelligence
Remote in the United StatesFull-TimeEntry
Salary$82,900- $85,000 per year plus bonus
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Job Details
- Required Skills
- CybersecurityTroubleshootingRelationship managementStakeholder managementCustomer Success
Requirements
- Experience with Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations
- Troubleshooting, problem-solving, and critical thinking skills
- Great client-facing skills, both written and verbal communication skills
- Customer facing experience, preferably in a tech-driven environment
- Capacity to act both as a team player and a coach
- Background in the broader intelligence community or military intelligence is desired
- Ability to work effectively with minimal daily oversight in an on-demand environment
- Ability to take customer feedback and articulate it into meaningful actions for the product team
Responsibilities
- Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews
- Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements
- Work internally across multiple Flashpoint teams to enhance our product offerings
- Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation
- Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets
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